cancel
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:
Check if the microphone is connected to the correct input.
View full article
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
View full article
For some error symptoms there are currently no universal answers.
View full article
Set the appropriate screen refresh rate (refresh rate).
View full article
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
View full article
If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
View full article
Please check first whether the right signal source, e.g. TV or digital cable is selected.
View full article
There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
View full article
There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
View full article
The function of infrared connections requires unrestricted visual contact.
View full article
This could be due to a too low refresh rate (Hertz).
View full article
Some devices have a pause function, please check if pause has been activated.
View full article
To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
View full article
If your product is being used as an external player please check if the connection cable is properly plugged in.
View full article
You can test with a digital camera if the remote control emits a signal.
View full article
If the spots always remain in the same place even when the picture changes it will be pixel errors.
View full article
First, attach your device to a different power outlet and see if this results in the fuse tripping.
View full article
If your memory card is no longer recognized, it needs to be repaired or replaced.
View full article
Check the primary side power supply and, if present, the on / off switch of the power supply.
View full article
Check with the pixel error class if it is a warranty case.
View full article
Top Contributors