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FAQs

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My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable (for example HDMI, Scart, etc.) is properly plugged in. If you are unsure then unplug them and reiinsert them to make sure they are connected and seated correctly.
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‎02.10.2019 05:39

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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‎02.10.2019 05:38

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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‎02.10.2019 05:38

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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‎10.09.2019 10:22

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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‎10.09.2019 08:37

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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‎10.09.2019 08:16

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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‎10.09.2019 08:13

My device shuts itself off, what can I do?

Please check the power supply first.
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‎10.09.2019 08:12

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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‎10.09.2019 08:11

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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‎10.09.2019 08:08

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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‎10.09.2019 08:06

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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‎10.09.2019 08:05

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.
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‎10.09.2019 08:04

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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‎09.09.2019 12:42

Why will my device not wake up from sleep mode?

Unfortunately, this behavior can have many causes.
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‎09.09.2019 12:38

How can I turn off the annoying clack noises coming from the computer?

Both Windows and the built-in hard disk have an energy management.
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‎28.05.2019 13:13

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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‎28.05.2019 12:58

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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‎28.05.2019 12:46

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Notebooks

BIOS updates are requested for the current MEDION devices
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‎28.05.2019 12:40

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Desktop Mainboards

BIOS updates are requested for the current MEDION devices
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‎28.05.2019 12:38
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