FAQs

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In the app, you can divide or merge rooms under Edit Map. To do this, set a barrier to separate the rooms and then connect the desired rooms.

Our service app for Windows and Android devices tests your product for all possible sources of error.

The FAQ covers technical issues with the X55 SW+ robot vacuum cleaner, from hardware malfunctions to software and station errors.

This guide provides systematic instructions for diagnosing and rectifying faults in order to optimise the functionality and service life of the device.

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.

Switch off the device, clean the lens on the bumper and test the mobility of the bumper. Then lift the robot and check the underside of the front bumper for foreign objects, which should be removed if necessary.

Install the Life+ app, connect your smartphone to a 2.4 GHz Wi-Fi network and follow the instructions in the app to pair the robot vacuum cleaner. After a successful connection, the app will display a confirmation message.

In standby mode, press the ‘Start time’ button on the remote control until the time flashes on the display. Then press the yellow button on the remote control to confirm the setting.

Dock the robot vacuum cleaner manually, remove the mop beforehand and set the charging station upright. If problems persist, optimised charging contacts can be requested via MEDION Service.

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.

Switch off the robot vacuum cleaner, remove the battery, press the main switch several times or press and hold the on / off switch. Then reinsert the battery and restart the appliance.

The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.

To clean the dust container and the permanent filter, empty the container and clean the filter. To do this, open the appliance lid, remove the dust container and filter and empty both, rinse with water if necessary, clean the filter with a brush and replace everything after it has dried.

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.

The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.

This can be rectified by updating the device firmware to version V0.3.7.