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FAQs

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Wi-Fi issues are often caused by poor router placement, incorrect settings, or congested frequencies. Improving placement, adjusting frequency / channel, and checking settings usually helps.
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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.
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The new Secure Boot certificates are delivered via Windows updates. A BIOS update is usually not necessary and is otherwise supplied automatically.
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Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.
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Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.
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Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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The MEDION Service App lets you check whether Windows or driver updates are already available for your device.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Here you will find information and packaging instructions for MEDION products in case of service.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.
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Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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It should only be carried out if system instabilities occur, new hardware is installed or the manufacturer recommends the update.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.
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Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.
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Update drivers via Windows Update or Device Manager and check the success via the driver date in the Device Manager.
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