FAQs

Our service app for Windows and Android devices tests your product for all possible sources of error.

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.

A subsequent update will fix the problem.

Switch to PERSONAL mode to customize your TV picture settings.

Check whether the transport protection film is still on the display and remove it if necessary.

Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.

Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

The mouse pointer is visible, but otherwise the screen is black.

This could be due to a too low refresh rate (Hertz).

Set the appropriate screen refresh rate (refresh rate).