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FAQs

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Check if the microphone is connected to the correct input.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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For some error symptoms there are currently no universal answers.
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Set the appropriate screen refresh rate (refresh rate).
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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Please check first whether the right signal source, e.g. TV or digital cable is selected.
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There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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The function of infrared connections requires unrestricted visual contact.
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This could be due to a too low refresh rate (Hertz).
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Some devices have a pause function, please check if pause has been activated.
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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You can test with a digital camera if the remote control emits a signal.
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If the spots always remain in the same place even when the picture changes it will be pixel errors.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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Check with the pixel error class if it is a warranty case.
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