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FAQs

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My device will not turn on, what can I do?

Please test another socket in another circuit.
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34% helpful (1/3)
‎10.12.2019 07:34

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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‎10.12.2019 05:46

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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‎10.12.2019 05:46

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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‎05.12.2019 13:48

Why is the playback of my MD 43988 stuttering in Bluetooth mode?

Maybe your device was paired with two speakers during the quality control in the factory via Bluetooth, and this pairing hasn`t been canceled yet.
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‎20.11.2019 09:09

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
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100% helpful (2/2)
‎28.10.2019 14:07

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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‎28.10.2019 13:18

Why does my memory card not work?

This will tell you if your memory card is faulty.
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0% helpful (0/1)
‎28.10.2019 13:15

Why do I have no radio signal?

To ensure that the stations are stored correctly and not misaligned, perform a channel scan again as described in the user manual.
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‎28.10.2019 07:14

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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‎10.09.2019 08:37

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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0% helpful (0/1)
‎10.09.2019 08:13

My device shuts itself off, what can I do?

Please check the power supply first.
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0% helpful (0/1)
‎10.09.2019 08:12

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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‎10.09.2019 08:11

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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0% helpful (0/1)
‎10.09.2019 08:08

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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‎10.09.2019 08:06

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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‎09.09.2019 12:42

FAQs on the favorites portal for MEDION Internet Radios

Answers to frequently asked questions about the favorites portal
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100% helpful (1/1)
‎09.08.2019 14:47

Why is my internet radio silent?

The radio catalog provider has been changed.
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‎06.06.2019 13:21
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