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FAQs

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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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In the app, you can divide or merge rooms under Edit Map. To do this, set a barrier to separate the rooms and then connect the desired rooms.
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The temperature settings range between 16° C and 32° C (60.8° F and 89.6° Fahrenheit).
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During cooling, the compressor continues to run.
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The air conditioning unit has a width of 31.5 cm (12.40 in), a height of 70 cm (27.56 in), and a depth of 31 cm (12.20 in), weighing 22.5 kg (49.60 lb). The exhaust hose is 180 cm (70.87 in) long with a diameter of 15 cm (5.90 in).
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The diameter of the exhaust air hose is 15 cm (5.9 inch).
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Here you will find information and packaging instructions for MEDION products in case of service.
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The FAQ covers technical issues with the X55 SW+ robot vacuum cleaner, from hardware malfunctions to software and station errors.
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This guide provides systematic instructions for diagnosing and rectifying faults in order to optimise the functionality and service life of the device.
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Check the individual faults in the table. Contact MEDION Service to rectify technical problems such as sensor or motor failures.
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Download the Google Home app for this.
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A 4K UHD TV box converts the signal and enables high-resolution reception on the TV via HDMI.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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Switch off the device, clean the lens on the bumper and test the mobility of the bumper. Then lift the robot and check the underside of the front bumper for foreign objects, which should be removed if necessary.
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Install the Life+ app, connect your smartphone to a 2.4 GHz Wi-Fi network and follow the instructions in the app to pair the robot vacuum cleaner. After a successful connection, the app will display a confirmation message.
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In standby mode, press the ‘Start time’ button on the remote control until the time flashes on the display. Then press the yellow button on the remote control to confirm the setting.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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