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FAQs

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The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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34% helpful (1/3)
‎10.12.2019 07:48

My device will not turn on, what can I do?

Please test another socket in another circuit.
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34% helpful (1/3)
‎10.12.2019 07:34

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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No ratings
‎10.12.2019 05:46

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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No ratings
‎05.12.2019 13:48

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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0% helpful (0/1)
‎12.11.2019 10:58

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
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100% helpful (2/2)
‎28.10.2019 14:07

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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No ratings
‎28.10.2019 13:18

Why does my memory card not work?

This will tell you if your memory card is faulty.
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0% helpful (0/1)
‎28.10.2019 13:15

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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No ratings
‎10.09.2019 08:37

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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0% helpful (0/1)
‎10.09.2019 08:13

My device shuts itself off, what can I do?

Please check the power supply first.
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0% helpful (0/1)
‎10.09.2019 08:12

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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No ratings
‎10.09.2019 08:11

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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0% helpful (0/1)
‎10.09.2019 08:08

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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No ratings
‎10.09.2019 08:06

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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No ratings
‎09.09.2019 12:42

How do I get firmware updates for the alarm system MEDION P85770?

The alarm center receives firmware updates via OTA (Over the Air).
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No ratings
‎28.05.2019 12:49
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