FAQs

You can use a digital camera, webcam, smartphone, or tablet (but not an Apple product such as an iPhone because these products have an infrared filter) to test whether the remote is transmitting a signal.

This could be due to a too low refresh rate (Hertz).

There may be a cable break, one of the most common signs of wear on electrical equipment.

The following steps may help if your device does not turn off.

Please check the power supply first.

Check the primary side power supply and, if present, the on / off switch of the power supply.

In this case, a residual current discharge (power supply reset) can help.

First, attach your device to a different power outlet and see if this results in the fuse tripping.

If your memory card is no longer recognized, it needs to be repaired or replaced.

The alarm center receives firmware updates via OTA (Over the Air).