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Why does my infrared remote control not work?

Question

My device cannot be operated with the infrared remote control, what can I do?

 


Answer

The function of infrared connections requires unrestricted visual contact.
An incorrect angle to the receiving diode on the device, excessive ambient brightness, dirt on the transmitter diode (remote control) or receiving diode (on the device) can restrict the connection.

 

Check the connection at close range (approx. one meter away) again after cleaning the diodes, aiming directly at the product. Also restart the receiver to prevent a system crash.

 

Your remote control is still not working?

Check that the batteries are in the correct position (see the battery compartment diagram) and make sure the batteries have enough power and replace them if necessary.

 

With the following instructions you can check if the infrared remote control is defective:

How can I perform a function test on my remote control? 

 


Version History
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Last update:
‎28.10.2019 13:18
Updated by:
Community Manager
 
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