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FAQs

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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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Here you will find information and packaging instructions for MEDION products in case of service.
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You can find the error diagnosis on the MEDION Service page.
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For some error symptoms there are currently no universal answers.
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The following steps may help if your device does not turn off.
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Please make sure the battery or batteries are inserted correctly into your product.
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Please test another socket in another circuit.
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One reason for this may be that the handset is not connected to the base station.
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