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Helpfulness

Where can I get spare parts for my MEDION / ERAZER device?

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

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100% helpful (1/1)

‎11.06.2025 14:25

How do I register my MEDION / ERAZER device?

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

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100% helpful (1/1)

‎03.06.2025 09:38

FAQs on finding the type plate (MSN / MD number)

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.

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100% helpful (4/4)

‎18.03.2025 12:54

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

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No ratings

‎01.10.2024 12:58

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.

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100% helpful (1/1)

‎17.01.2024 11:00

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.

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No ratings

‎18.12.2023 12:40

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.

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100% helpful (3/3)

‎07.06.2023 14:03

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.

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50% helpful (2/4)

‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.

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50% helpful (2/4)

‎20.04.2021 06:04

Why is the handset on my phone not working? (DECT)

One reason for this may be that the handset is not connected to the base station.

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100% helpful (1/1)

‎15.04.2021 07:24

What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19