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FAQs

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My device will not turn on, what can I do?

Please test another socket in another circuit.
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‎10.12.2019 07:34

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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‎10.12.2019 05:46

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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‎10.12.2019 05:46

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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‎05.12.2019 13:48

Why is the image of my device too dark or too bright?

The setting options differ depending on the product.
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‎29.10.2019 15:54

Why does my memory card not work?

This will tell you if your memory card is faulty.
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‎28.10.2019 13:15

How can I fix a malfunctioning Android app?

The problem can often be solved with one of the listed procedures.
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‎28.10.2019 13:11

Why does my camera not work correctly (smartphones / tablets)?

If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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‎28.10.2019 08:00

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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‎02.10.2019 05:38

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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‎02.10.2019 05:38

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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‎10.09.2019 08:37

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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‎10.09.2019 08:16

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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‎10.09.2019 08:13

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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‎10.09.2019 08:08

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.
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‎10.09.2019 08:07

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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‎10.09.2019 08:06

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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‎10.09.2019 08:05

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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‎09.09.2019 12:53

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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‎09.09.2019 12:42

Why does NFC not work?

If NFC does not work as expected, the following solutions can help:
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‎09.09.2019 12:35
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