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FAQs

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Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (2/2)
‎27.04.2021 07:00

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% helpful (1/1)
‎20.04.2021 06:02

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

How can I fix a malfunctioning Android app?

The problem can often be solved with one of the listed procedures.
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100% helpful (1/1)
‎15.04.2021 07:59

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎15.04.2021 07:02

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% helpful (1/1)
‎15.04.2021 07:02

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

Why does my camera not work correctly (smartphones / tablets)?

If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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100% helpful (2/2)
‎25.03.2021 12:48

Why is the image of my device too dark or too bright?

The setting options differ depending on the product.
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100% helpful (1/1)
‎25.03.2021 12:34

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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50% helpful (1/2)
‎25.03.2021 10:12

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.
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100% helpful (1/1)
‎17.03.2021 07:20

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% helpful (1/1)
‎17.03.2021 05:31

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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100% helpful (2/2)
‎09.03.2021 07:46

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why does NFC not work?

If NFC does not work as expected, the following solutions can help:
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100% helpful (1/1)
‎03.03.2021 08:22
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