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FAQs

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Our service app for Windows and Android devices tests your product for all possible sources of error.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.
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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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Check whether the transport protection film is still on the display and remove it if necessary.
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To connect an Android device to a PC, activate the Media Transfer Protocol (MTP) via the drop-down menu after connecting the USB cable. If it does not work, try reconnecting the cable or restarting the device.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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You can switch between tablet mode / desktop mode in the Info Centre.
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This FAQ will help you with problems with your Wi-Fi network.
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Here you will find answers to the most common questions about Wi-Fi connections.
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