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Why is the device not connected via USB?
This FAQ gives you information if the USB connection does not work.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the volume of my device change automatically?
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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Why is the quality of the sound so bad? (Smart Home / Photo / Video)
This could be due to the sound settings.
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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Why is the flash of my camera not working as expected? (Photo / Video)
If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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Why does the device not respond to the connected external power supply?
Check the primary side power supply and, if present, the on / off switch of the power supply.
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What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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How do I restore the delivery state of my digital camera?
In the main menu of the camera you will find in the settings the option RESET ALL.
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My device shuts itself off, what can I do?
Please check the power supply first.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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