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FAQs

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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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This FAQ gives you information if the USB connection does not work.
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Here you will find information and packaging instructions for MEDION products in case of service.
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You can find the error diagnosis on the MEDION Service page.
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For some error symptoms there are currently no universal answers.
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The following steps may help if your device does not turn off.
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Please make sure the battery or batteries are inserted correctly into your product.
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Please test another socket in another circuit.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Check if the microphone is connected to the correct input.
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This could be due to the sound settings.
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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This will tell you if your memory card is faulty.
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If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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Check with the pixel error class if it is a warranty case.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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In this case, a residual current discharge (power supply reset) can help.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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In the main menu of the camera you will find in the settings the option RESET ALL.
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Please check the power supply first.
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