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FAQs

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Wi-Fi issues are often caused by poor router placement, incorrect settings, or congested frequencies. Improving placement, adjusting frequency / channel, and checking settings usually helps.
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The new Secure Boot certificates are delivered via Windows updates. A BIOS update is usually not necessary and is otherwise supplied automatically.
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Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.
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Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.
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Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.
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Use the system configuration, a boot medium or the repair mode after a failed start. It is used for troubleshooting with minimal drivers and functions.
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Update drivers via Windows Update or Device Manager and check the success via the driver date in the Device Manager.
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Remove WinHTTPAutoProxySvc from the registry and restart the PC or use the Windows recovery option ‘Reset this PC’ with the selection ‘Keep my files’.
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Check the power supply and install all the latest software updates. If necessary, uninstall problematic USB device drivers and restart.
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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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Use the MSInfo32 program, which is started by entering ‘msinfo32’ in the Run dialogue (Windows key + r). There you will find the mainboard designation under ‘System overview’ behind ‘BaseBoard product’.
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Hold down the ‘Shift key’ when clicking on ‘Restart’ in the Start menu or use the command ‘shutdown -g -t 0’ in the Run dialog.
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Open the Start menu and click on ‘Restart’ while holding down the ‘Shift’ key. Then select ‘Troubleshooting’, ‘Advanced options’ and then ‘UEFI firmware settings’ to go directly to the BIOS.
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Activate RAID mode in the BIOS and create the desired array. Then install Windows with the required drivers. Back up your data beforehand, as it may be lost.
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Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.
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Either look in the system settings under ‘Info’ or open the command prompt and enter the command ‘systeminfo’. Both methods will show you the original installation date.
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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