FAQs

According to EU guidelines, MEDION notebooks can be delivered without a power adapter, which can cause performance and charging problems if third-party power adapters are too weak. Check that the power adapter has the required wattage, is USB Power Delivery Specification certified and that the battery is not in shipping mode.

Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.

To find the BitLocker key, log in to your Microsoft account and manage the keys for the corresponding device. On modern notebooks, the key is automatically saved in the Microsoft account.

The MEDION Service App lets you check whether Windows or driver updates are already available for your device.

Information on maximum memory expansion, SATA interfaces, M.2 slots and more.

Our service app for Windows and Android devices tests your product for all possible sources of error.

Here you will find information and packaging instructions for MEDION products in case of service.

The ERAZER Deputy P60 can be used without a battery without any problems. For permanent removal, we recommend activating shipping mode in the BIOS to reduce self-discharge.

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.

Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

The position of the notebook does not affect its cooling performance. As soon as the hoses are connected, the water circuit is a closed system with a pump in the external cooling kit.

The ERAZER V1 (MD 60961) MSN 40084477 cooling kit is only compatible with the ERAZER Beast X40, while the ERAZER V2 (MD 62737) MSN 40091108 cooling kit is only suitable for the Beast 16 X1.

Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.

Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.

The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.

Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.

Update drivers via Windows Update or Device Manager and check the success via the driver date in the Device Manager.

Remove WinHTTPAutoProxySvc from the registry and restart the PC or use the Windows recovery option ‘Reset this PC’ with the selection ‘Keep my files’.