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FAQs

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Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎05.12.2023 07:23

The sound is missing or too quiet, what can I do (PC and notebook)?

Windows offers its own troubleshooting service that can help you immediately.
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100% helpful (1/1)
‎05.12.2023 06:32

Why can't the webcam and / or microphone be activated?

This FAQ describes how to activate / deactivate private mode.
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‎21.11.2023 14:20

How can I display the original installation date of my Windows operating system?

Proceed as described in this FAQ.
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‎13.11.2023 12:41

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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‎11.10.2023 10:44

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% helpful (1/1)
‎09.10.2023 12:42

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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75% helpful (3/4)
‎27.09.2023 14:06

How do I call up the BIOS from Windows?

You can find the necessary steps in this FAQ.
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‎20.09.2023 13:27

How can I improve the scrolling of the touch panel?

Download the new firmware upgrade from our service page.
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100% helpful (2/2)
‎18.08.2023 06:55

How can I optimise the fan settings of my ERAZER Crawler E40 & Deputy P40 notebook?

The fan settings can be optimised by a Bios update.
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100% helpful (1/1)
‎16.08.2023 07:54

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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100% helpful (1/1)
‎04.08.2023 12:37

Why does the ventilation of my E15301 / E15302 notebook constantly turn on and off?

We offer a BIOS update that optimises the fan speed of your notebook.
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100% helpful (1/1)
‎28.07.2023 08:30

My notebook keyboard writes some characters twice, what can I do?

In this FAQ we show you a troubleshooting guide.
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67% helpful (2/3)
‎12.07.2023 08:53

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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‎05.07.2023 14:09

FAQs for the Notebook ERAZER Beast X30 Series

Tips and hints for the ERAZER Beast X30 series
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100% helpful (1/1)
‎15.06.2023 14:23

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

FAQs about the MEDION MD 88437 5in1 Docking Station - Alternate / Display Mode

Answers to frequently asked questions about the 5in1 Type-C docking station.
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100% helpful (1/1)
‎03.02.2023 13:15

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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‎01.02.2023 09:44

Why can't I connect my mouse and keyboard set?

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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‎27.09.2022 12:52

Why is the touchpad of my laptop without function?

Helpful hints about the touchpad.
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‎02.06.2022 09:59
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