FAQs

XMP memory can be operated without an XMP profile, but then uses standard JEDEC settings with potentially lower performance. To be able to use the memory with XMP profile, both the mainboard and CPU must be XMP-capable.

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

The maximum possible memory expansion depends on the Windows version.

This FAQ gives you information if the USB connection does not work.

Here you will find information and packaging instructions for MEDION products in case of service.

You can find the error diagnosis on the MEDION Service page.

For some error symptoms there are currently no universal answers.

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.

Please test another socket in another circuit.

First, attach your device to a different power outlet and see if this results in the fuse tripping.

If your memory card is no longer recognized, it needs to be repaired or replaced.