This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customise your cookie settings.
Accept
Reject
Preferences
42483members
148442posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

What do I do if I have a swollen battery on my unit?

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
View full article
No ratings
‎04.11.2024 11:53

How do I get my one-time password for the Xplora XGO2 (e. g. for ALDI TALK)?

The Xplora XGO2 Kidswatch cannot receive SMS. When registering, you create a customer account and complete the process without receiving SMS.
View full article
No ratings
‎29.10.2024 08:00

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
View full article
No ratings
‎01.10.2024 12:58

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
View full article
100% helpful (1/1)
‎17.01.2024 11:00

FAQs about the MEDION LIFE S2000 smartband

Answers to frequently asked questions about the LIFE S2000 smartband.
View full article
No ratings
‎16.01.2024 14:31

How do I connect my MD 61613 fitness bracelet to my smartphone?

You can find all the information you need in this FAQ.
View full article
No ratings
‎16.01.2024 14:30

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
View full article
No ratings
‎18.12.2023 12:40

I have problems with the SIM card of my Xplora XGO2, what can I do?

The PIN protection must be deactivated before using.
View full article
No ratings
‎11.10.2023 10:44

FAQs about the MEDION E1000 fitness wristband

Answers to frequently asked questions about the operation and configuration of the fitness wristband.
View full article
100% helpful (1/1)
‎31.08.2023 13:49

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
View full article
100% helpful (3/3)
‎07.06.2023 14:03

Is it possible to add multiple users of the MD 61687 scale to the Fitness Pro App?

Currently only one user can be added to the Fitness Pro App.
View full article
100% helpful (1/1)
‎23.02.2023 07:23

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
View full article
50% helpful (1/2)
‎20.04.2021 10:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
View full article
50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
View full article
50% helpful (2/4)
‎20.04.2021 06:04

Why does my memory card not work?

This will tell you if your memory card is faulty.
View full article
50% helpful (1/2)
‎15.04.2021 08:05

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
View full article
100% helpful (1/1)
‎13.04.2021 07:48

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
View full article
100% helpful (1/1)
‎25.03.2021 06:47

My device shuts itself off, what can I do?

Please check the power supply first.
View full article
50% helpful (1/2)
‎18.03.2021 14:25

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
View full article
100% helpful (1/1)
‎17.03.2021 05:49
Top Contributors
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Notice
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3