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Helpfulness
The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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My device shuts itself off, what can I do?
Please check the power supply first.
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Why does the device not respond to the connected external power supply?
Check the primary side power supply and, if present, the on / off switch of the power supply.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Featured article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured article
FAQs on Meltdown and Spectre
Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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Featured article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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