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FAQs

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How can I display the original installation date of my Windows operating system?

Proceed as described in this FAQ.
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‎13.11.2023 12:41

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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‎11.10.2023 10:44

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% helpful (1/1)
‎09.10.2023 12:42

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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75% helpful (3/4)
‎27.09.2023 14:06

How do I call up the BIOS from Windows?

You can find the necessary steps in this FAQ.
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‎20.09.2023 13:27

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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100% helpful (1/1)
‎04.08.2023 12:37

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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‎05.07.2023 14:09

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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‎01.02.2023 09:44

Why can't I connect my mouse and keyboard set?

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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‎27.09.2022 12:52

Why is the touchpad of my laptop without function?

Helpful hints about the touchpad.
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‎02.06.2022 09:59

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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‎02.06.2022 09:42

Why do some keys output different characters than printed?

Depending on the selected language, keyboards have different layouts.
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‎02.06.2022 09:40

My computer asks for a BitLocker key, where can I find it?

The necessary procedure is explained in this FAQ.
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‎24.05.2022 08:45

How do I turn Fast Startup off or on in Windows?

You can find the setting in the Control Panel under Power Options.
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‎18.03.2022 10:22

What is Winget and how and for what do I use it?

The winget command line tool can be used to search, install, update and configure applications.
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‎01.03.2022 12:50

How to create a local Windows account?

If you don't want to register a Microsoft account, you can alternatively create a local account.
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‎01.03.2022 12:38

What is the purpose of the Fn key?

The Fn key is a special key found especially on notebooks or netbooks.
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‎02.02.2022 09:09

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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‎20.01.2022 13:37

How do I quickly find out the installed BIOS version (UEFI)?

The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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‎20.01.2022 07:33
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