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FAQs

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The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎10.12.2019 07:48

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎10.12.2019 07:34

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% helpful (1/1)
‎10.12.2019 05:46

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎10.12.2019 05:46

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (2/2)
‎05.12.2019 13:48

Why is the image of my device too dark or too bright?

The setting options differ depending on the product.
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100% helpful (1/1)
‎29.10.2019 15:54

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% helpful (2/2)
‎29.10.2019 05:38

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎28.10.2019 13:15

How can I fix a malfunctioning Android app?

The problem can often be solved with one of the listed procedures.
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100% helpful (1/1)
‎28.10.2019 13:11

Why does my camera not work correctly (smartphones / tablets)?

If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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100% helpful (1/1)
‎28.10.2019 08:00

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎02.10.2019 05:38

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% helpful (1/1)
‎02.10.2019 05:38

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎10.09.2019 08:37

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎10.09.2019 08:16

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎10.09.2019 08:13

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.
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100% helpful (1/1)
‎10.09.2019 08:07

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎10.09.2019 08:06

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% helpful (1/1)
‎10.09.2019 08:05

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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100% helpful (1/1)
‎09.09.2019 12:53

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.09.2019 12:42
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