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FAQs

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My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% helpful (1/1)
‎20.04.2021 06:02

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

Why is the playback of my MD 43988 stuttering in Bluetooth mode?

Maybe your device was paired with two speakers during the quality control in the factory via Bluetooth, and this pairing hasn`t been canceled yet.
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100% helpful (1/1)
‎15.04.2021 11:30

Why do I have no radio signal?

To ensure that the stations are stored correctly and not misaligned, perform a channel scan again as described in the user manual.
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100% helpful (1/1)
‎15.04.2021 07:09

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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100% helpful (1/1)
‎15.04.2021 08:10

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
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100% helpful (2/2)
‎13.04.2021 07:55

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why is my internet radio silent?

The radio catalog provider has been changed.
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100% helpful (1/1)
‎03.03.2021 07:49

How can I improve the Dolby Atmos sound quality on my LCD Ultra HD TV?

The appropriate firmware update improves Dolby Atmos sound quality. It is installed via USB stick and causes the television to restart automatically.
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100% helpful (1/1)
‎08.12.2025 11:53

FAQs about MEDION Bytes and Benefits

Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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100% helpful (1/1)
‎28.10.2025 08:18

Why can I no longer operate the DAB+ job site radio MD 43320 when I press "Software update"?

Press the reset opening on the back to be able to operate the device again.
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100% helpful (4/4)
‎06.10.2025 13:32

Where can I get spare parts for my MEDION / ERAZER device?

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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100% helpful (3/3)
‎11.06.2025 14:25
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