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FAQs

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Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (2/2)
‎27.04.2021 07:00

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% helpful (1/1)
‎20.04.2021 06:02

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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50% helpful (1/2)
‎15.04.2021 11:03

The monitor image flickers, which setting do I have to change?

Image flicker usually only occurs with digital monitors if an incorrect screen refresh rate is set.
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100% helpful (1/1)
‎15.04.2021 09:26

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% helpful (2/2)
‎15.04.2021 09:25

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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100% helpful (1/1)
‎15.04.2021 08:10

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

Why is the flash of my camera not working as expected? (Photo / Video)

If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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100% helpful (1/1)
‎15.04.2021 07:31

Why do I have no reception over the cable connection (DVB-C)?

Please check first whether the right signal source, e.g. TV or digital cable is selected.
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100% helpful (1/1)
‎15.04.2021 07:19

My device does not receive HDTV channels, what can I do?

There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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100% helpful (1/1)
‎15.04.2021 07:13

Why do I have no satellite signal?

There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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100% helpful (1/1)
‎15.04.2021 07:07

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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100% helpful (1/1)
‎13.04.2021 08:05

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
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100% helpful (2/2)
‎13.04.2021 07:55

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

Why is the image of my device too dark or too bright?

The setting options differ depending on the product.
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100% helpful (1/1)
‎25.03.2021 12:34

Why is the device displaying a still image?

Some devices have a pause function, please check if pause has been activated.
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100% helpful (1/1)
‎25.03.2021 12:32
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