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FAQs

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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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You can use the antenna connection with either the included wire antenna or another antenna that has a coaxial plug.
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Sparks occur if the mains cable is plugged in before connecting to the audio system. To avoid this, first insert the plug into the device and then into the socket.
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First find the desired station and save it according to the instructions. Then switch to FM mode for at least three seconds, after which the station should be permanently stored.
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Insert the storage medium and load the record. Select PHON, position the tone arm and press REC / DEL to start recording. Select the bit rate and storage medium, lower the tone arm and end the recording with REC / DEL.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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It means that problems occurred during the download / the web server delivered an error.
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Charge the discharged battery of your job site radio sufficiently before switching it on again.
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Search for the desired channel and then press the AMS / MEM button. Use the fast forward or rewind buttons to select a memory location and save the process by pressing the play button.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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The display is dimmed during the firmware update.
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Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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In the following table you will find an overview of the HDMI versions.
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Install the firmware upgrade by downloading the appropriate file, transferring it to a USB stick and updating the device. A factory reset is required after the upgrade.
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Here you will find information and packaging instructions for MEDION products in case of service.
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Here you can find useful information about the Iconic Arcade.
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You can find the error diagnosis on the MEDION Service page.
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Press the multifunction button for 13 seconds when the unit is switched off.
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Simply tighten the four screws on the underside of the unit.
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