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FAQs

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How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% helpful (1/1)
‎09.10.2023 12:42

Android 5.1: How do I perform a factory reset?

The Android device will be reset to factory settings via the Android settings.
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100% helpful (1/1)
‎03.03.2021 06:21

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
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No ratings
‎22.05.2024 12:06

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% helpful (1/2)
‎28.05.2019 12:46

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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No ratings
‎06.05.2024 07:08

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% helpful (1/1)
‎16.04.2021 08:07

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎15.04.2021 07:02

Why is the image of my device too dark or too bright?

Follow the points in this FAQ if your device is too dark or too bright.
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100% helpful (1/1)
‎24.04.2024 11:40

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

Why does the pairing via Bluetooth not work?

This FAQ will help you with Bluetooth pairing difficulties.
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No ratings
‎23.04.2024 09:41

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
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‎22.04.2024 10:26

Why are picture and sound not synchronised?

This FAQ will help you if the sound and picture are asynchronous.
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‎23.04.2024 09:40

How can I fix a malfunctioning Android app?

The problem can often be solved with one of the listed procedures.
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100% helpful (1/1)
‎18.12.2023 12:42

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% helpful (1/1)
‎20.04.2021 06:02

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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100% helpful (2/2)
‎09.03.2021 07:46

Why does my camera not work correctly (smartphones / tablets)?

If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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100% helpful (2/2)
‎06.09.2022 10:15
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