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How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.

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100% helpful (1/1)

‎09.10.2023 12:42

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.

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100% helpful (1/1)

‎30.04.2024 10:33

Android 5.1: How do I perform a factory reset?

The Android device will be reset to factory settings via the Android settings.

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100% helpful (1/1)

‎03.03.2021 06:21

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.

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No ratings

‎06.05.2024 07:08

FAQs about the MEDION Service App

Our service app for Windows and Android devices tests your product for all possible sources of error.

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100% helpful (2/2)

‎30.09.2025 19:59

Why is the device not connected via USB?

Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.

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No ratings

‎24.02.2025 13:22

Why does the pairing via Bluetooth not work?

Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.

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‎05.02.2025 09:19

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.

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67% helpful (2/3)

‎25.03.2021 10:12

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.

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50% helpful (1/2)

‎28.05.2019 12:46

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.

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No ratings

‎22.04.2024 10:26

My device will not turn on, what can I do?

Please test another socket in another circuit.

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50% helpful (2/4)

‎20.04.2021 06:04

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?

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50% helpful (1/2)

‎15.04.2021 07:02

Why is the image of my device too dark or too bright?

To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).

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100% helpful (1/1)

‎27.09.2024 09:39

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.

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100% helpful (1/1)

‎16.04.2021 08:07

Why are picture and sound not synchronised?

Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.

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No ratings

‎03.06.2025 09:44

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.

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100% helpful (3/3)

‎07.06.2023 14:03

How can I fix a malfunctioning Android app?

The problem can often be solved with one of the listed procedures.

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100% helpful (1/1)

‎18.12.2023 12:42

What do I do if I have a swollen battery on my unit?

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.

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No ratings

‎04.11.2024 11:53

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

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No ratings

‎01.10.2024 12:58

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.

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100% helpful (1/1)

‎20.04.2021 06:02

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19