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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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Android 5.1: How do I perform a factory reset?
The Android device will be reset to factory settings via the Android settings.
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What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
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Why is the device not connected via USB?
This FAQ gives you information if the USB connection does not work.
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FAQs on Meltdown and Spectre
Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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Why is the device not connecting to the Wi-Fi network?
This FAQ will help you with problems with your Wi-Fi network.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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The volume is too low or no sound at all, what can I do?
If you have no sound or the volume is too low from the connected speakers or headphones?
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Why is the image of my device too dark or too bright?
Follow the points in this FAQ if your device is too dark or too bright.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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Why does the pairing via Bluetooth not work?
This FAQ will help you with Bluetooth pairing difficulties.
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Why does the app crash / cannot connect to the external device?
In case of app problems, follow the points in this FAQ.
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Why are picture and sound not synchronised?
This FAQ will help you if the sound and picture are asynchronous.
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How can I fix a malfunctioning Android app?
The problem can often be solved with one of the listed procedures.
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Why does the volume of my device change automatically?
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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What can I do if my memory card is no longer recognized?
If your memory card is no longer recognized, it needs to be repaired or replaced.
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Why is my battery not recognized by the device?
If a new battery is not detected, conditioning could help.
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Why does my camera not work correctly (smartphones / tablets)?
If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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Featured article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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