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Why does the connected microphone not work?

Check if the microphone is connected to the correct input.

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100% helpful (1/1)

‎16.04.2021 08:07

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.

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100% helpful (1/1)

‎20.04.2021 06:02

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.

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100% helpful (3/3)

‎07.06.2023 14:03

How can I fix a malfunctioning Android app?

The problem can often be solved with one of the listed procedures.

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100% helpful (1/1)

‎18.12.2023 12:42

Why does my camera not work correctly (smartphones / tablets)?

If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.

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100% helpful (2/2)

‎06.09.2022 10:15

Why is the image of my device too dark or too bright?

To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).

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100% helpful (1/1)

‎27.09.2024 09:39

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?

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100% helpful (1/1)

‎15.04.2021 07:02

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.

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100% helpful (1/1)

‎17.03.2021 05:31

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.

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100% helpful (1/1)

‎17.03.2021 05:49

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.

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100% helpful (1/1)

‎17.03.2021 07:20

Why does NFC not work?

If NFC does not work as expected, the following solutions can help.

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100% helpful (1/1)

‎06.09.2023 12:31

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.

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100% helpful (1/1)

‎09.03.2021 07:31

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.

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100% helpful (2/2)

‎09.03.2021 07:46

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.

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100% helpful (2/2)

‎13.04.2021 07:50

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.

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100% helpful (1/1)

‎25.03.2021 06:47

Android 5.1: How do I perform a factory reset?

The Android device will be reset to factory settings via the Android settings.

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100% helpful (1/1)

‎03.03.2021 06:21

FAQs about MEDION Bytes and Benefits

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100% helpful (1/1)

‎28.10.2025 08:18

Where can I get spare parts for my MEDION / ERAZER device?

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

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100% helpful (3/3)

‎11.06.2025 14:25

How do I register my MEDION / ERAZER device?

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.

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100% helpful (3/3)

‎03.06.2025 09:38

FAQs on finding the type plate (MSN / MD number)

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.

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100% helpful (4/4)

‎18.03.2025 12:54

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19