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FAQs

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Why does the operating system work too slowly or crash?

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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No ratings
‎13.11.2024 08:21

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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No ratings
‎18.12.2023 12:40

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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No ratings
‎05.07.2023 14:09

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% helpful (1/1)
‎15.04.2021 07:02

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% helpful (1/1)
‎17.03.2021 05:31

How to open the user interface of my hotspot MD 62095?

The interface is only accessible via WIFI.
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No ratings
‎01.03.2022 12:58

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.
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100% helpful (1/1)
‎17.03.2021 07:20

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

Why does NFC not work?

If NFC does not work as expected, the following solutions can help.
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100% helpful (1/1)
‎06.09.2023 12:31

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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No ratings
‎02.06.2022 09:42

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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No ratings
‎01.10.2024 12:58

Why does the Status-LED of my hotspot MD 62095 light up red?

If there is no connection to your provider the LED lights up red.
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No ratings
‎02.02.2022 09:26

What do I do if I have a swollen battery on my unit?

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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‎04.11.2024 11:53

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00

Why does the operating system not start?

If your operating system does not start, proceed as described in the FAQ.
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No ratings
‎22.04.2024 10:29

Why can't apps be installed on the device?

This FAQ will help you if you are unable to install an app.
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100% helpful (1/1)
‎26.06.2024 09:26
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