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FAQs

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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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You can find the error diagnosis on the MEDION Service page.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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If a new battery is not detected, conditioning could help.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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ShowKeyPlus displays the installed keys.
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If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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The following steps may help if your device does not turn off.
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Here you will find information and packaging instructions for MEDION products in case of service.
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Check with the pixel error class if it is a warranty case.
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If NFC does not work as expected, the following solutions can help.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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To connect an Android device to a PC, activate the Media Transfer Protocol (MTP) via the drop-down menu after connecting the USB cable. If it does not work, try reconnecting the cable or restarting the device.
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This will tell you if your memory card is faulty.
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The interface is only accessible via WIFI.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Check whether the transport protection film is still on the display and remove it if necessary.
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