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Check whether the connection on another device works properly and does not break off. If this is the case, it could be the device (PC / smartphone). The MEDION Service App tests your Windows and Android systems for all possible sources of error and provides a result immediately.
Although there is no defect on the USB stick, it is still not recognised by the device because there may be a general incompatibility between devices and the USB stick. Therefore, try different USB sticks in connection with the unit.
Some USB ports, for example on a TV, do not generate enough electric current to supply external hard disks with sufficient power. It is therefore advisable to use larger hard disks (HDD) with their own power supply.
Depending on the formatting of a hard disk (USB stick / HDD), the external storage medium is not recognised. Re-formatting may provide a remedy, but will result in the deletion of all data on the data medium.
If you use a USB cable with smartphones, please make sure that it is a cable for data transfer and not just for charging. It may also help to test a different USB cable.
⚠️Note⚠️In this FAQ you will find information on how to correctly remove the USB stick from your device.
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