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FAQs

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This FAQ tells you how to proceed.
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Here you will find answers to the most common questions about Wi-Fi connections.
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The Android device will be reset to factory settings via the Android settings.
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This FAQ will help you with problems with your Wi-Fi network.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.
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In this case, a residual current discharge (power supply reset) can help.
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Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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In case of app problems, follow the points in this FAQ.
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Please test another socket in another circuit.
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If you have no sound or the volume is too low from the connected speakers or headphones?
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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Check if the microphone is connected to the correct input.
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Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.
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For some error symptoms there are currently no universal answers.
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The problem can often be solved with one of the listed procedures.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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