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FAQs

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The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎15.04.2021 07:02

Why is the image of my device too dark or too bright?

To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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100% helpful (1/1)
‎27.09.2024 09:39

Why are picture and sound not synchronised?

This FAQ will help you if the sound and picture are asynchronous.
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‎23.04.2024 09:40

Why is my camera not working as expected? (webcam)

Sometimes it is enough to reinstall or update the driver so that everything works again.
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100% helpful (1/1)
‎15.04.2021 07:21

How do I switch out of Windows 10 in S mode?

Microsoft offers a free app for this purpose in the App Store.
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100% helpful (2/2)
‎24.04.2024 11:38

My PC or notebook is unusually loud, what can I do?

Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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100% helpful (1/1)
‎15.04.2021 07:57

Why can't I launch Power Recovery from Cyberlink?

Tips and tricks on how to reset your system.
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100% helpful (1/1)
‎29.10.2021 08:46

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

Why is the touchpad of my laptop without function?

Helpful hints about the touchpad.
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No ratings
‎02.06.2022 09:59

Why will my device not wake up from sleep mode?

This FAQ gives you possible solutions on how to end the sleep mode.
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100% helpful (1/1)
‎23.05.2024 11:20

What is the purpose of the Fn key?

The Fn key is a special key found especially on notebooks or netbooks.
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‎02.02.2022 09:09

How do I change the system language in Windows?

You'll first need to install its language pack (if it's available).
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‎15.10.2021 14:12

What is Winget and how and for what do I use it?

The winget command line tool can be used to search, install, update and configure applications.
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‎01.03.2022 12:50

Why can't I connect my mouse and keyboard set?

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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‎27.09.2022 12:52

My computer asks for a BitLocker key, where can I find it?

The necessary procedure is explained in this FAQ.
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‎24.05.2022 08:45

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).
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100% helpful (1/1)
‎22.05.2024 10:30

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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100% helpful (1/1)
‎04.08.2023 12:37

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31
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