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FAQs

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Tips and tricks on how to reset your system.
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Unfortunately, this behavior can have many causes.
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Helpful hints about the touchpad.
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The Fn key is a special key found especially on notebooks or netbooks.
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You'll first need to install its language pack (if it's available).
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The winget command line tool can be used to search, install, update and configure applications.
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The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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The necessary procedure is explained in this FAQ.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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This could be due to a too low refresh rate (Hertz).
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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If a new battery is not detected, conditioning could help.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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This will tell you if your memory card is faulty.
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Check with the pixel error class if it is a warranty case.
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The following steps may help if your device does not turn off.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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Battery powered devices offer some adjustment options to increase the runtime.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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