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FAQs

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For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.
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If you have no sound or the volume is too low from the connected speakers or headphones?
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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Check if the microphone is connected to the correct input.
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Sometimes it is enough to reinstall or update the driver so that everything works again.
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Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.
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Helpful hints about the touchpad.
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Please make sure the battery or batteries are inserted correctly into your product.
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Tips and tricks on how to reset your system.
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You'll first need to install its language pack (if it's available).
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Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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The Fn key is a special key found especially on notebooks or netbooks.
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To find the BitLocker key, log in to your Microsoft account and manage the keys for the corresponding device. On modern notebooks, the key is automatically saved in the Microsoft account.
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Please check the power supply first.
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The winget command line tool can be used to search, install, update and configure applications.
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For some error symptoms there are currently no universal answers.
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The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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Check the power supply and install all the latest software updates. If necessary, uninstall problematic USB device drivers and restart.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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