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FAQs

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The following steps may help if your device does not turn off.
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Here you will find information and packaging instructions for MEDION products in case of service.
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Either look in the system settings under ‘Info’ or open the command prompt and enter the command ‘systeminfo’. Both methods will show you the original installation date.
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This will tell you if your memory card is faulty.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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The maximum possible memory expansion depends on the Windows version.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Battery powered devices offer some adjustment options to increase the runtime.
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In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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You can find the setting in the Control Panel under Power Options.
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Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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In the following table you will find an overview of the HDMI versions.
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If the spots always remain in the same place even when the picture changes it will be pixel errors.
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Depending on the selected language, keyboards have different layouts.
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If your web radio goes off when you lock the screen, this is due to standby mode. Set Never in the power options to prevent this.
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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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Does the power outlet, you have connected your products power lead to, work?
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