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FAQs

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How do I update device drivers?

Update drivers via Windows Update or Device Manager and check the success via the driver date in the Device Manager.
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75% helpful (3/4)
‎23.04.2025 10:28

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% helpful (1/1)
‎09.10.2023 12:42

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Notebooks

BIOS updates are requested for the current MEDION devices
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34% helpful (1/3)
‎28.05.2019 12:40

How do I call up the BIOS from Windows?

Open the Start menu and click on ‘Restart’ while holding down the ‘Shift’ key. Then select ‘Troubleshooting’, ‘Advanced options’ and then ‘UEFI firmware settings’ to go directly to the BIOS.
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No ratings
‎06.11.2024 09:14

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

How do I find out if my computer supports TPM 2.0?

Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.
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No ratings
‎29.10.2024 14:18

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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No ratings
‎06.05.2024 07:08

FAQs about the MEDION Service App

Our service app for Windows and Android devices tests your product for all possible sources of error.
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100% helpful (2/2)
‎30.09.2025 19:59

Why is the device not connected via USB?

Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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No ratings
‎24.02.2025 13:22

FAQs on how to fix Bluetooth problems under Windows 10

Here you will find solutions for solving Bluetooth problems.
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No ratings
‎22.04.2024 10:21

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.
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34% helpful (1/3)
‎17.03.2021 05:28

Why does the pairing via Bluetooth not work?

Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.
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No ratings
‎05.02.2025 09:19

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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100% helpful (1/1)
‎24.11.2021 13:09

FAQs on Intel Management Engine (SA-00086)

Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.
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100% helpful (1/1)
‎18.02.2021 06:38

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% helpful (1/2)
‎28.05.2019 12:46

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
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No ratings
‎22.04.2024 10:26

The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).
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100% helpful (1/1)
‎26.04.2024 15:10

How do I exit S mode under Windows 10?

Go to Settings, then Activation, select the Store link and click Download to exit S Mode.
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100% helpful (2/2)
‎28.10.2024 08:38

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04
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