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FAQs

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Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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100% helpful (2/2)
‎09.03.2021 07:46

Why does the MEDION Service App run in an endless loop?

Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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100% helpful (1/1)
‎15.08.2024 10:55

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% helpful (2/2)
‎15.04.2021 09:25

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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No ratings
‎01.02.2023 09:44

Can I run XMP RAM in non XMP capable devices?

XMP memory can be operated without an XMP profile, but then uses standard JEDEC settings with potentially lower performance. To be able to use the memory with XMP profile, both the mainboard and CPU must be XMP-capable.
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No ratings
‎04.10.2024 08:55

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.
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No ratings
‎07.05.2024 08:57

Why does the operating system work too slowly or crash?

If you have problems with the operating system, proceed as described in this FAQ.
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No ratings
‎15.04.2024 14:11

How do I quickly find out the installed BIOS version (UEFI)?

The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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No ratings
‎20.01.2022 07:33

How to create a local Windows account?

If you don't want to register a Microsoft account, you can alternatively create a local account.
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‎01.03.2022 12:38

What can I do against unusual high temperatures on my notebook?

First check if your notebook is getting enough cooling air. Even dusty fans degrade the cooling performance.
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50% helpful (1/2)
‎15.04.2021 07:49

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.
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100% helpful (1/1)
‎17.03.2021 07:20

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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No ratings
‎05.07.2023 14:09

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% helpful (1/1)
‎15.04.2021 07:02

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% helpful (1/1)
‎17.03.2021 05:31
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