FAQs

With a Windows 10 upgrade, the Windows 10 versions offered correspond to the installed Windows 7 and Windows 8 editions.

First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.

Here you will find detailed technical information about the mainboard

Details about the maximum memory expansion, the front pin assignment and M.2 slots.

Here you will find answers to the most common questions about Wi-Fi connections.

The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.

Detailed technical specs of the notebooks.

This FAQ will help you with problems with your Wi-Fi network.

This FAQ provides tips on how to isolate the error.

Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.

In this FAQ you will find detailed technical information about the mainboard.

In this FAQ we explain what the error code E4 means and give you possible solutions.

Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.

Details on the maximum memory expansion, the front pin assignment and M.2 slots.

The display is dimmed during the firmware update.

Search for the desired channel and then press the AMS / MEM button. Use the fast forward or rewind buttons to select a memory location and save the process by pressing the play button.

Our service app for Windows and Android devices tests your product for all possible sources of error.

Windows offers Troubleshooting app for sound issues.

Switch off the keyboard, remove the 2.4G receiver, press ESC + Q and plug the receiver back in. For the mouse, hold down the scroll wheel and the right mouse button while switching it on and then plug in the receiver. Bring both devices close to the receiver until the flashing stops.

The appliance may be dirty, clean all parts and the inside of the machine.