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Why does the app crash / cannot connect to the external device?
In case of app problems, follow the points in this FAQ.
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Why does the operating system not start?
If your operating system does not start, proceed as described in the FAQ.
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Why does the operating system work too slowly or crash?
If you have problems with the operating system, proceed as described in this FAQ.
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Why is the hard drive or CD / DVD / BluRay drive not working properly?
Install the appropriate drivers again.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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My notebook is getting unusually warm, what can I do?
First check whether your notebook is getting enough cooling air and then proceed as described in the FAQ.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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How do I update device drivers?
Windows 10 and Windows 11 comes with several options to update a device driver.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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How can I display the original installation date of my Windows operating system?
Proceed as described in this FAQ.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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How do I call up the BIOS from Windows?
You can find the necessary steps in this FAQ.
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My device no longer shows an image, what can I do?
If your product is being used as an external player please check if the connection cable is properly plugged in.
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How is the key used to activate Windows displayed?
ShowKeyPlus displays the installed keys.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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My Windows 10 computer does not play any sound.
Windows offers the troubleshooting app for sound problems.
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Why can't I connect my mouse and keyboard set?
The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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Why is the touchpad of my laptop without function?
Helpful hints about the touchpad.
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Why does my device has a shorter battery life than specified?
In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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