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Why can't apps be installed on the device?

Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.

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100% helpful (1/1)

‎12.05.2025 13:46

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.

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100% helpful (1/1)

‎15.09.2025 08:22

How can I display the original installation date of my Windows operating system?

Either look in the system settings under ‘Info’ or open the command prompt and enter the command ‘systeminfo’. Both methods will show you the original installation date.

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No ratings

‎05.11.2024 09:53

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.

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100% helpful (1/1)

‎09.10.2023 12:42

FAQs about the MEDION Service App

Our service app for Windows and Android devices tests your product for all possible sources of error.

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100% helpful (2/2)

‎30.09.2025 19:59

Why can't I launch Power Recovery from Cyberlink?

Tips and tricks on how to reset your system.

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100% helpful (1/1)

‎29.10.2021 08:46

My device will not turn on, what can I do?

Please test another socket in another circuit.

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50% helpful (2/4)

‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.

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100% helpful (1/1)

‎16.04.2021 08:07

The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).

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100% helpful (1/1)

‎26.04.2024 15:10

Why is my camera not working as expected? (PC, Notebook)

For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.

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100% helpful (1/1)

‎15.04.2021 07:45

Why is my camera not working as expected? (webcam)

Sometimes it is enough to reinstall or update the driver so that everything works again.

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100% helpful (1/1)

‎15.04.2021 07:21

Why does my memory card not work?

This will tell you if your memory card is faulty.

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50% helpful (1/2)

‎15.04.2021 08:05

What can I do against unusual high temperatures on my notebook?

First check if your notebook is getting enough cooling air. Even dusty fans degrade the cooling performance.

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50% helpful (1/2)

‎15.04.2021 07:49

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).

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100% helpful (1/1)

‎22.05.2024 10:30

Why is the image of my device too dark or too bright?

To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).

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100% helpful (1/1)

‎27.09.2024 09:39

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.

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100% helpful (1/1)

‎04.08.2023 12:37

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?

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50% helpful (1/2)

‎15.04.2021 07:02

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?

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100% helpful (1/1)

‎15.04.2021 07:02

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.

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34% helpful (1/3)

‎17.03.2021 05:28

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.

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100% helpful (1/1)

‎17.03.2021 05:31

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19