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Why is my battery not recognized by the device?

Question

My battery is not detected by the device, what can I do?

 


Answer

If the battery is not recognized or is not working properly, conditioning may help. Please proceed as follows:

  • Insert the battery into the device and do not turn it on.
  • Connect the power adapter and charge the battery completely.
  • Remove the power adapter.
  • Now switch on the device and use it only on battery charge.
  • Use the battery until a low battery warning appears.
  • Connect the power supply again and charge the battery completely.

 


Version History
Revision #
2 of 2
Last update:
‎09.09.2019 12:53
Updated by:
 
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