Why is my battery not recognized by the device?

[#1]

Question

My battery is not detected by the device, what can I do?

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Answer

If the battery is not recognized or is not working properly, conditioning may help. Please proceed as follows:

• Insert the battery into the device and do not turn it on.
• Connect the power adapter and charge the battery completely.
• Remove the power adapter.
• Now switch on the device and use it only on battery charge.
• Use the battery until a low battery warning appears.
• Connect the power supply again and charge the battery completely.

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The information in this article refers to:

• Devices with batteries

• YBYBYE (IRIS-Symptom-Code_114)
• YBYBZJ (IRIS-Symptom-Code_11J)

Review Date: 2021-10-01