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FAQs

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Here you will find detailed technical information about the mainboard.
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Open the maintenance door on the underside of the Robot vacuum Cleaner.
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The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.
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Mount the supplied WLAN antennas.
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Fixing an unexpected error during installation update download.
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Maybe your device was paired with two speakers during the quality control in the factory via Bluetooth, and this pairing hasn`t been canceled yet.
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The NUM Lock function is probably active. Switch it off by pressing the SHIFT + FN + NUM Lock, FN + Ins or FN + NUM buttons simultaneously.
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Create a stable Windows Installation, Windows 10 Version 1809 (soon 1903) with up-to-date drivers and MS-Store Apps.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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This can be remedied by installing the Intel® Driver and Support Assistant.
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You can find useful tips on cleaning your robot vacuum cleaner here.
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The PIN protection must be deactivated before using.
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Enter *#7780# for a soft reset and *#7370# for a hard reset. If your device does not work, press and hold On / Off + * + 3. A hard reset deletes all data.
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The alarm center receives firmware updates via OTA (Over the Air).
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This FAQ explains how to save a map.
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This could be due to a too low refresh rate (Hertz).
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Log in with the same access data.
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Please disconnect all data connections first and if necessary perform a factory reset.
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