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FAQs

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Answers to the most common questions about the MEDION Life Remote App
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Please test another socket in another circuit.
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Check if the microphone is connected to the correct input.
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In this case, a residual current discharge (power supply reset) can help.
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Image flicker usually only occurs with digital monitors if an incorrect screen refresh rate is set.
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The function of infrared connections requires unrestricted visual contact.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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For some error symptoms there are currently no universal answers.
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The setting options differ depending on the product.
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Please check the power supply first.
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You can test with a digital camera if the remote control emits a signal.
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This could be due to the sound settings.
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This could be due to a too low refresh rate (Hertz).
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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This will tell you if your memory card is faulty.
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Some devices have a pause function, please check if pause has been activated.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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Check with the pixel error class if it is a warranty case.
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