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FAQs

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If your TV set freezes and can no longer be operated, we will show you how to remedy the situation.
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In this FAQ we explain where you can get codes for universal remote controls.
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Answers to frequently asked questions about your Android TV.
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Remote controls for older MEDION devices
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The cache must be cleared, for this purpose the TV must be reset to factory settings.
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This FAQ tells you how to change the settings of your Smart TV to make sound playback possible.
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For some error symptoms there are currently no universal answers.
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The following steps may help if your device does not turn off.
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Please test another socket in another circuit.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Check if the microphone is connected to the correct input.
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This could be due to the sound settings.
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Image flicker usually only occurs with digital monitors if an incorrect screen refresh rate is set.
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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The function of infrared connections requires unrestricted visual contact.
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This will tell you if your memory card is faulty.
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If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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Please check first whether the right signal source, e.g. TV or digital cable is selected.
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There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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