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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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Why does the volume of my device change automatically?
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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Why is the quality of the sound so bad? (Smart Home / Photo / Video)
This could be due to the sound settings.
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The monitor image flickers, which setting do I have to change?
Set the appropriate screen refresh rate (refresh rate).
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Why is the flash of my camera not working as expected? (Photo / Video)
If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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Why do I have no reception over the cable connection (DVB-C)?
Please check first whether the right signal source, e.g. TV or digital cable is selected.
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Why do I have no satellite signal?
There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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My device does not receive HDTV channels, what can I do?
There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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Why does my infrared remote control not work?
The function of infrared connections requires unrestricted visual contact.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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Why is the image flickering on the playback device?
This could be due to a too low refresh rate (Hertz).
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Why is the device displaying a still image?
Some devices have a pause function, please check if pause has been activated.
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Why is the image of my device too dark or too bright?
Follow the points in this FAQ if your device is too dark or too bright.
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My device no longer shows an image, what can I do?
If your product is being used as an external player please check if the connection cable is properly plugged in.
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How can I perform a function test on my remote control?
You can test with a digital camera if the remote control emits a signal.
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Why are there bright or dark spots on my display?
If the spots always remain in the same place even when the picture changes it will be pixel errors.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Featured article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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