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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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What is the meaning of the keys of M.2 SSDs?
Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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FAQs on Intel Management Engine (SA-00086)
Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.
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Black screen under Windows 10
The mouse pointer is visible, but otherwise the screen is black.
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Why can't apps be installed on the device?
This FAQ will help you if you are unable to install an app.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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Why can't I launch Power Recovery from Cyberlink?
Tips and tricks on how to reset your system.
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How do I update device drivers?
Windows 10 and Windows 11 comes with several options to update a device driver.
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What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
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The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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What can I do against unusual high temperatures on my notebook?
First check if your notebook is getting enough cooling air. Even dusty fans degrade the cooling performance.
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The volume is too low or no sound at all, what can I do?
If you have no sound or the volume is too low from the connected speakers or headphones?
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My device shuts itself off, what can I do?
Please check the power supply first.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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FAQs on Meltdown and Spectre
Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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How can I solve sound problems on Windows 10?
Windows offers Troubleshooting app for sound issues.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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