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FAQs

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Why does the operating system work too slowly or crash?

If you have problems with the operating system, proceed as described in this FAQ.
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‎15.04.2024 14:11

Why is the hard drive or CD / DVD / BluRay drive not working properly?

Install the appropriate drivers again.
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‎09.04.2024 13:21

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.
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‎08.04.2024 09:46

My notebook is getting unusually warm, what can I do?

Check blocked ventilation slots and clean them regularly. If the notebook still gets warm, close unnecessary programmes and manage autostart programmes via the task manager to reduce the system load.
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‎15.10.2024 11:00

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

How can I display the original installation date of my Windows operating system?

Proceed as described in this FAQ.
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‎13.11.2023 12:41

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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‎11.10.2023 10:44

How do I call up the BIOS from Windows?

You can find the necessary steps in this FAQ.
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‎20.09.2023 13:27

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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‎05.07.2023 14:09

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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‎01.02.2023 09:44

Why can't I connect my mouse and keyboard set?

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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‎27.09.2022 12:52

Where can I find the BitLocker key from my notebook / netbook?

To find the BitLocker key, log in to your Microsoft account and manage the keys for the corresponding device. On modern notebooks, the key is automatically saved in the Microsoft account.
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‎16.10.2024 11:34

Why is the touchpad of my laptop without function?

Helpful hints about the touchpad.
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‎02.06.2022 09:59

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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‎02.06.2022 09:42

How do I turn Fast Startup off or on in Windows?

You can find the setting in the Control Panel under Power Options.
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‎18.03.2022 10:22

What is Winget and how and for what do I use it?

The winget command line tool can be used to search, install, update and configure applications.
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‎01.03.2022 12:50

How do I quickly find out the installed BIOS version (UEFI)?

The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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‎20.01.2022 07:33

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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‎20.01.2022 13:37

Why can't I leave the S mode?

Temporarily install another language, change your system to it and now exit S-mode.
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‎21.10.2021 07:46

How do I change the system language in Windows?

You'll first need to install its language pack (if it's available).
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‎15.10.2021 14:12
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