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FAQs

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What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

Why will my device not wake up from sleep mode?

This FAQ gives you possible solutions on how to end the sleep mode.
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100% helpful (1/1)
‎23.05.2024 11:20

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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100% helpful (1/1)
‎15.04.2021 10:09

How can I turn off the annoying clack noises coming from the computer?

Both Windows and the built-in hard disk have an energy management.
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100% helpful (1/1)
‎03.03.2021 06:28

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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100% helpful (1/1)
‎24.11.2021 13:09

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Desktop Mainboards

BIOS updates are requested for the current MEDION devices
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34% helpful (1/3)
‎28.05.2019 12:38

FAQs on Intel Management Engine (SA-00086)

Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.
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100% helpful (1/1)
‎18.02.2021 06:38

Why does the MEDION Service App run in an endless loop?

Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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No ratings
‎15.08.2024 10:55

Why does the error 0xC004F200 occur when activating the pre-installed Office?

This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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No ratings
‎07.08.2024 13:34

Why does my web radio switch off when I lock my screen?

In this FAQ we explain how to keep your web radio running.
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No ratings
‎10.07.2024 06:54

What is the maximum amount of memory supported by my Windows operating system?

The maximum possible memory expansion depends on the Windows version.
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No ratings
‎08.07.2024 13:55

How can I find out if my device supports Windows Hello?

This FAQ shows you how to find out whether the device supports Windows Hello.
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No ratings
‎08.07.2024 10:21

How can I switch between tablet and desktop mode?

You can switch between tablet mode / desktop mode in the Info Centre.
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No ratings
‎08.07.2024 10:10

How do I quickly find out whether my Windows is running in UEFI or BIOS mode?

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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No ratings
‎08.07.2024 10:09

What do I do if I have forgotten the password for a Microsoft account?

Restore your Microsoft account with the help of this FAQ.
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No ratings
‎24.06.2024 13:31
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