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FAQs

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Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.
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You can switch between tablet mode / desktop mode in the Info Centre.
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The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.
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Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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In the following table you will find an overview of the HDMI versions.
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This FAQ will help you with problems with your Wi-Fi network.
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This FAQ will help you if the sound and picture are asynchronous.
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Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.
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Here you will find solutions for solving Bluetooth problems.
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In case of app problems, follow the points in this FAQ.
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If your operating system does not start, proceed as described in the FAQ.
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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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Install the appropriate drivers again.
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This FAQ offers solutions for unusual heating of the device.
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Optimise performance with the appropriate settings in the BIOS.
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You can find the error diagnosis on the MEDION Service page.
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Here you will find detailed technical information about the mainboard
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