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FAQs

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How do I remove the ‘Battery almost empty’ message from my LCD Ultra HD television?

Delete all messages and notifications in the settings under Messages.
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100% helpful (3/3)
‎17.11.2025 09:15

FAQs about MEDION Bytes and Benefits

Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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100% helpful (3/3)
‎28.10.2025 08:18

How do I sort the order of channels on my MEDION LIFE P15012 (MD 30350) smart TV?

To change the channel order, select the Channel Movement option in the TV menu and use the arrow keys to move the channels to the desired position.
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100% helpful (3/3)
‎07.10.2025 13:52

FAQs about the MEDION MD 12090 slush ice maker

The MEDION MD 12090 slush ice maker prepares various slushies and drinks in 30-45 minutes, with a 2.6 litre capacity, five consistency modes and an integrated child safety lock.
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100% helpful (3/3)
‎05.09.2025 08:47

Why are inputs via the remote control processed twice by the TV?

If a Bluetooth remote control is not used for a longer period of time, it can transmit inputs twice. Unpairing and reconnecting solves the problem in the short term.
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100% helpful (3/3)
‎07.07.2025 11:52

Where can I get spare parts for my MEDION / ERAZER device?

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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100% helpful (3/3)
‎11.06.2025 14:25

What is the diameter of the exhaust air hose of the MD 37734 air conditioner?

The diameter of the exhaust air hose is 15 cm (5.9 inch).
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100% helpful (3/3)
‎07.10.2025 06:03

FAQs about RAID Array

Here you will find detailed instructions for setting up a RAID array on the specified mainboards, including access to the BIOS to activate the necessary configurations.
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100% helpful (2/2)
‎09.12.2025 12:00

Why can the screen settings on my TV no longer be adjusted?

Switch to PERSONAL mode to customize your TV picture settings.
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100% helpful (2/2)
‎10.02.2025 12:21

FAQ: Specifications mainboard “BIOSTAR A520MT”.

Here you will find detailed technical information about the mainboard.
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100% helpful (4/4)
‎12.05.2025 11:24

Why is the CoPilot button on my ERAZER Major 15 X1 notebook not working?

Install the software patch by downloading the file, unzipping it and executing it with administrator rights to activate the CoPilot button.
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100% helpful (3/3)
‎26.11.2024 07:12

How do I optimize the stability of my desktop PC with an Intel 13th / 14th Gen CPU?

Optimise your Desktop PC with a BIOS update for your mainboard, but please note that this is done at your own risk and MEDION accepts no liability.
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100% helpful (5/5)
‎06.02.2025 13:36

What do the error codes mean for the MD 18600 Robot Vacuum Cleaner?

The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.
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100% helpful (2/2)
‎27.09.2024 09:58

My notebook keyboard writes some characters twice, what can I do?

In this FAQ we show you a troubleshooting guide.
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67% helpful (2/3)
‎17.01.2024 10:09

FAQs about ERAZER Crawler E10 Notebooks

Detailed technical specs of the notebooks.
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100% helpful (3/3)
‎05.11.2020 14:22

FAQs about ERAZER Beast X10 Notebooks series

Information on maximum memory expansion, SATA interfaces, M.2 slots and more.
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100% helpful (2/2)
‎08.10.2025 08:18

How do I change the door hinge on my refrigerator?

For this, the hinges and the mechanics must be mounted on the opposite side.
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100% helpful (3/3)
‎27.04.2021 06:32

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

How can I improve the scrolling of the touch panel?

Download the new firmware upgrade from our service page.
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100% helpful (2/2)
‎18.08.2023 06:55

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Notebooks

BIOS updates are requested for the current MEDION devices
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34% helpful (1/3)
‎28.05.2019 12:40
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