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FAQs

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What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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‎01.10.2024 12:58

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% helpful (1/1)
‎20.04.2021 06:02

Why is there no sound transmission via HDMI with my MEDION LIFE P15504 Smart TV?

Check in the settings under HDMI EDID whether HDMI 1.4 is selected and change it from 2.0 to 1.4 if necessary.
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100% helpful (1/1)
‎12.11.2024 09:39

FAQs about the MEDION DJ Controller LIFE X67000 MD 45000

Answers to frequently asked questions about the DJ Controller Life X67000 MD 45000.
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100% helpful (1/1)
‎27.02.2023 12:23

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

Why does the device not have an HDMI signal?

Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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‎25.02.2025 10:41

FAQs on finding the type plate (MSN / MD number)

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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100% helpful (4/4)
‎18.03.2025 12:54

Why is the playback of my MD 43988 stuttering in Bluetooth mode?

Maybe your device was paired with two speakers during the quality control in the factory via Bluetooth, and this pairing hasn`t been canceled yet.
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100% helpful (1/1)
‎15.04.2021 11:30

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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‎01.02.2023 09:44

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎15.09.2025 08:22

My radio MD 43729 does not store any DAB stations, what can I do?

First find the desired station and save it according to the instructions. Then switch to FM mode for at least three seconds, after which the station should be permanently stored.
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‎16.10.2024 06:39

How can I establish an Internet connection with my Micro Audio System MD 44007?

Install the MEDION Speaker App, activate the Wi-Fi mode on the MD 44007 and follow the app's instructions to connect via your smartphone's Wi-Fi settings.
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‎18.10.2024 10:39

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why do I have no radio signal?

To ensure that the stations are stored correctly and not misaligned, perform a channel scan again as described in the user manual.
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100% helpful (1/1)
‎15.04.2021 07:09

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

How can I make a recording with the MEDION LIFE E69143 digitizer?

Here you can find out how to make a recording.
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‎16.01.2024 14:34

Where can I find a suitable remote control for my older MEDION device?

Order a suitable remote control via the MEDION Service Shop using your MSN number or model name.
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‎02.10.2024 09:50
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