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FAQs

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My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

Why do I have no radio signal?

To ensure that the stations are stored correctly and not misaligned, perform a channel scan again as described in the user manual.
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100% helpful (1/1)
‎15.04.2021 07:09

What can I do if the radio switches itself off?

We offer a firmware update for the radio.
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No ratings
‎11.03.2021 12:46

My Windows 10 computer does not play any sound.

Windows offers the troubleshooting app for sound problems.
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No ratings
‎01.02.2023 09:44

How can I establish an Internet connection with my Micro Audio System MD 44007?

The connection is established via the MEDION Speaker App.
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No ratings
‎28.10.2021 14:46

Why does the time on my clock radio MD 44873 change sporadically?

The time is transmitted via the RDS signal.
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No ratings
‎28.10.2021 14:17

Why doesn't my Internet radio play https podcasts?

Unfortunately, https links are not supported by older Internet radios.
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No ratings
‎06.01.2022 08:50

How can I make a recording with the MEDION LIFE E69143 digitizer?

Here you can find out how to make a recording.
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No ratings
‎16.01.2024 14:34

Why can't I receive all stations via DAB+?

Perform a reception diagnosis as follows.
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No ratings
‎28.10.2021 14:02

My radio makes unusual noises, what can I do?

Simply tighten the four screws on the underside of the unit.
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No ratings
‎05.07.2023 14:25

Why does the TWS function of my MEDION Bluetooth Speaker MD 43692 not work?

Press the multifunction button for 13 seconds when the unit is switched off.
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No ratings
‎13.09.2023 13:26

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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No ratings
‎18.12.2023 12:40

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00

How do I improve the sound quality of my DAB+ radio?

Carry out the firmware upgrade as described in this FAQ.
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No ratings
‎24.01.2024 13:42

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.
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No ratings
‎07.05.2024 08:57

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
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No ratings
‎06.05.2024 16:14

Why is the radio display dark?

The display is dimmed during the firmware update.
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No ratings
‎08.05.2024 11:17
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