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FAQs

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In case of app problems, follow the points in this FAQ.
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Learn how to connect your wireless keyboard and mouse with this FAQ.
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If your operating system does not start, proceed as described in the FAQ.
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If you have problems with the operating system, proceed as described in this FAQ.
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Install the appropriate drivers again.
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This FAQ offers solutions for unusual heating of the device.
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Here you can find useful information about the Iconic Arcade.
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Here you will find information and packaging instructions for MEDION products in case of service.
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Windows 10 and Windows 11 comes with several options to update a device driver.
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You can find the error diagnosis on the MEDION Service page.
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Proceed as described in this FAQ.
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This FAQ tells you how to proceed.
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You can find the necessary steps in this FAQ.
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Follow the instructions in the installation guide in this FAQ.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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ShowKeyPlus displays the installed keys.
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For some error symptoms there are currently no universal answers.
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Windows offers the troubleshooting app for sound problems.
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The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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The fans of my device makes loud noises. What I can do about this?
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