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FAQs

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Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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‎12.11.2019 10:58

Why does the volume of my device change automatically (photo / video)?

It may be because the button is jammed on the remote control or on the device itself.
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‎12.11.2019 10:08

Why does the volume of my device change automatically (Phone / Tablet)?

If the volume on your product changes automatically check if the volume buttons on the device are operable and not stuck or jammed.
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‎06.11.2019 15:28

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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‎06.11.2019 15:03

The monitor image flickers, which setting do I have to change?

Image flicker usually only occurs with digital monitors if an incorrect screen refresh rate is set.
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‎30.10.2019 05:08

Why is the image of my device too dark or too bright?

The setting options differ depending on the product.
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‎29.10.2019 15:54

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).
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‎29.10.2019 15:20

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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‎29.10.2019 05:38

Why is the device displaying a still image?

Some devices have a pause function, please check if pause has been activated.
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‎28.10.2019 14:36

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.
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‎28.10.2019 14:07

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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‎28.10.2019 13:18

Why does my memory card not work?

This will tell you if your memory card is faulty.
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‎28.10.2019 13:15

How can I fix a malfunctioning Android app?

The problem can often be solved with one of the listed procedures.
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‎28.10.2019 13:11

My PC or notebook is unusually loud, what can I do?

Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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‎28.10.2019 13:07

What can I do against unusual high temperatures on my notebook?

First check if your notebook is getting enough cooling air. Even dusty fans degrade the cooling performance.
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‎28.10.2019 13:06

Why is my camera not working as expected? (PC, Notebook)

For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.
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‎28.10.2019 12:59

Why is the flash of my camera not working as expected? (Photo / Video)

If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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‎28.10.2019 12:59

Why is the handset on my phone not working? (DECT)

One reason for this may be that the handset is not connected to the base station.
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‎28.10.2019 12:58

Why is my camera not working as expected? (webcam)

Sometimes it is enough to reinstall or update the driver so that everything works again.
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‎28.10.2019 09:03

Why do I have no reception over the cable connection (DVB-C)?

Please check first whether the right signal source, e.g. TV or digital cable is selected.
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‎28.10.2019 08:39
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