FAQs

Install the software patch by downloading the file, unzipping it and executing it with administrator rights to activate the CoPilot button.

You can use the antenna connection with either the included wire antenna or another antenna that has a coaxial plug.

Switch off the device, clean the lens on the bumper and test the mobility of the bumper. Then lift the robot and check the underside of the front bumper for foreign objects, which should be removed if necessary.

The grill does not switch off due to a fault, the indicator light goes out when the temperature is reached. If there are problems with heating up, check the socket, extension cable and temperature control connection.

If warm air gets inside the fridge, the moisture will freeze when it cools down. To avoid this, the door should not be left open for long, it must close properly and only cooled food should be placed inside.

Flashes or sparks in the microwave are caused by dirt, metal objects or a scratched coating. Switch off the microwave immediately to prevent damage.

Sparks occur if the mains cable is plugged in before connecting to the audio system. To avoid this, first insert the plug into the device and then into the socket.

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.

Use the MSInfo32 program, which is started by entering ‘msinfo32’ in the Run dialogue (Windows key + r). There you will find the mainboard designation under ‘System overview’ behind ‘BaseBoard product’.

MEDION devices use an alphanumeric code. Contact the manufacturer of the universal remote control, as the codes are defined there and vary depending on the remote control.

Check in the settings under HDMI EDID whether HDMI 1.4 is selected and change it from 2.0 to 1.4 if necessary.

Switch off the refrigerator, unplug the mains plug, remove the lamp cover and replace the bulb with a suitable one.

Fold a handkerchief into a square, place it over the ink tank sealing lever and secure the filling opening with adhesive tape to prevent the ink from leaking.

Switch off the keyboard, remove the 2.4G receiver, press ESC + Q and plug the receiver back in. For the mouse, hold down the scroll wheel and the right mouse button while switching it on and then plug in the receiver. Bring both devices close to the receiver until the flashing stops.

Place a switched-on flashlight inside and switch off the room light. If light shines through, the seal is leaking. For glass doors, stick a piece of paper in the door and pull it out. If there is no tension, the seal may be defective.

Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.

Install the Life+ app, connect your smartphone to a 2.4 GHz Wi-Fi network and follow the instructions in the app to pair the robot vacuum cleaner. After a successful connection, the app will display a confirmation message.

Optimise your Desktop PC with a BIOS update for your mainboard, but please note that this is done at your own risk and MEDION accepts no liability.

In standby mode, press the ‘Start time’ button on the remote control until the time flashes on the display. Then press the yellow button on the remote control to confirm the setting.

Press the Power and WPS buttons simultaneously. Press and hold the buttons for 3 seconds.