FAQs about MEDION Recovery Solution (MRS)

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FAQs about MEDION Recovery Solution (MRS)

• How do I start MEDION Recovery Solution?

• There are several ways to start MRS and thus restore the system:
  1. Turn on the computer and press the F11 key continuously. On some notebooks, you must also hold down the Fn key.
  2. On the login screen, before logging into Windows, click on the On / Off icon in the lower right corner. Hold down the Shift key (above the Ctrl key) and click on Restart.
  3. In Windows, with the user logged in, click on the On / Off icon in the Start menu at the bottom left. Hold down the Shift key (above the Ctrl key) and click on Restart.
  4. Open the Start menu and select Settings. Click on System on the left, scroll down and select Recovery. Under Advanced startup, click on Restart now.
  5. Press the Windows key + R. In the Run window, enter the following command and confirm with Enter: shutdown /r /f /t 0 /o
  6. Turn on the computer and turn it off again immediately when the Windows logo first appears. Repeat this two more times (for a total of 3 restarts). Avoid this procedure if possible in the interest of the hardware.

  • Additional note:

  • If Windows fails to start three times in a row (e. g. due to a system error), the Windows Recovery Environment opens automatically.
    After the Windows Recovery Environment (WinRE) has started, a screen appears with a selection of different options.
    Select the Troubleshooting option using the arrow keys.
    

    

    
    Then select the MEDION Recovery (MRS) option.
    

    

    The following screens guide the user step by step through the recovery process (resetting the system). Follow the instructions on the screen.

• The three recovery modes

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  Complete factory reset: All data on the Windows partition will be overwritten. All personal files will be deleted. Resetting the device with an image you created: All personal files will be deleted. Complete factory reset with backup: The user folder will be saved in C:\UserBackup.

  • Additional note:

  • Regardless of the recovery mode selected, the note about data loss must be accepted. Only then is it possible to continue the process.
    

    

    Once the process has started, the recovery time will vary depending on your computer's hardware. Once complete, click the Continue button to restart and set up the restored Windows operating system.
    

    

    
    
    

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The information in this article refers to:

• MEDION devices with Windows operating system

ChangeLog:

• 2026-01-29
  Initial version

Article in other languages:

• Deutsch

Review Date: 2026-04-29