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My device will not turn on, what can I do?
Does the power outlet, you have connected your products power lead to, work?
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Why doesn`t my monitor show a picture on the USB 3.1 socket?
First, the BIOS settings should be checked.
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How can I solve sound problems on Windows 10?
Windows offers Troubleshooting app for sound issues.
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Why are there bright or dark spots on my display?
If the spots always remain in the same place even when the picture changes it will be pixel errors.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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How can I extend the battery life?
Battery powered devices offer some adjustment options to increase the runtime.
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What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
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Why is my webstick not working anymore after the last Windows Update?
This FAQ explains the exact procedure for solving the webstick problem.
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Why does NFC not work?
If NFC does not work as expected, the following solutions can help.
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Why will my device not wake up from sleep mode?
This FAQ gives you possible solutions on how to end the sleep mode.
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What can I do if my memory card is no longer recognized?
If your memory card is no longer recognized, it needs to be repaired or replaced.
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Why is my battery not recognized by the device?
If a new battery is not detected, conditioning could help.
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Why does the device not respond to the connected external power supply?
Check the primary side power supply and, if present, the on / off switch of the power supply.
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My device shuts itself off, what can I do?
Please check the power supply first.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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How do I restore the delivery state of my digital camera?
In the main menu of the camera you will find in the settings the option RESET ALL.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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Why is the inner back wall iced in my fridge?
The cause of the icy back wall is often due to an incorrectly sealed, dirty or deformed door seal.
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Why does my fridge smell unpleasant despite being cleaned?
The drip tray access should be cleaned.
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Featured Knowledge Base Article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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