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FAQs

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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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The screws are located in the bag with the remote control and in the box of the stand. There is an additional screw in the battery compartment of the remote control.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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The serial number is written on a sticker on the back of the Smart TV, sometimes S / N is not noted in front of the number.
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Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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A subsequent update will fix the problem.
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Switch to PERSONAL mode to customize your TV picture settings.
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MEDION devices use an alphanumeric code. Contact the manufacturer of the universal remote control, as the codes are defined there and vary depending on the remote control.
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Check in the settings under HDMI EDID whether HDMI 1.4 is selected and change it from 2.0 to 1.4 if necessary.
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Here you can find useful information about the Iconic Arcade.
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Here we answer frequently asked questions about your VIDAA TV.
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Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.
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Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.
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Order a suitable remote control via the MEDION Service Shop using your MSN number or model name.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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