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FAQs

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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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The serial number is written on a sticker on the back of the Smart TV, sometimes S / N is not noted in front of the number.
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Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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A subsequent update will fix the problem.
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Switch to PERSONAL mode to customize your TV picture settings.
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MEDION devices use an alphanumeric code. Contact the manufacturer of the universal remote control, as the codes are defined there and vary depending on the remote control.
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Check in the settings under HDMI EDID whether HDMI 1.4 is selected and change it from 2.0 to 1.4 if necessary.
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Here you can find useful information about the Iconic Arcade.
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Here we answer frequently asked questions about your VIDAA TV.
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Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.
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Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.
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Order a suitable remote control via the MEDION Service Shop using your MSN number or model name.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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It means that problems occurred during the download / the web server delivered an error.
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This FAQ will help you if you are unable to install an app.
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This could be due to a too low refresh rate (Hertz).
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In the following table you will find an overview of the HDMI versions.
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Set the appropriate screen refresh rate (refresh rate).
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